Fewer missed appraisals,
and a new time for the rest
Miles reminds each seller before the visit. When a seller misses it, Miles offers a new time. When a seller asks to talk later, Miles follows up on the day they picked.
Sunday, Sep 27
Hi Jordan, it's Miles at Northside Motors. Your 2019 Accord EX is worth about $18,750–$20,250 in trade. Want to bring it by for a firm offer? Reply STOP to opt out.
Miles (AI)9:41 PM
Miles called
9:42 PM2:14Booked
Jordan still has a loan on the car and wants a firm offer. Booked for 1:00 PM tomorrow with Marcus.
Booked for Mon, Sep 28 at 1:00 PM with Marcus Lee9:44 PM
Northside Motors: you're booked for Mon, Sep 28 at 1:00 PM with Marcus. 4120 N Western Ave, Chicago. Bring your title or loan statement, both keys, and your ID. Reply here to change the time.
Automatic text9:44 PM
Thanks. Do I need both keys?
9:47 PM
Yes, bring both if you have them. See you at 1:00 tomorrow.
Miles (AI)9:47 PM
Sending a text pauses Miles on this lead.
A lead with the booking, the confirmation, and the seller's reply. Shown with a sample dealership.
Before the visit
- Confirmation
- A text with the time, the address, the rep's name, and what to bring.
- Two reminders
- One the day before, and one two hours before.
- Email when given
- Sellers who gave an email get the confirmation and a calendar invite too.
- Moves and cancellations
- The seller, the rep, and the calendar invites all update.
After a miss
- No-show follow-up
- A text right away, a call the next day, and one more text the day after.
- Stops on a reply
- The follow-up stops the moment the seller rebooks or replies.
- Call-backs
- A seller who says "not now" gets a follow-up on the day they asked for.
- Closed with a reason
- Leads that end are closed with a reason, so reports show why.
Related
Answer every seller lead, day or night.
$2,000 a month per rooftop. Everything included.