When a text gets no reply,
Miles calls
A voice agent calls in your contact hours. It answers questions about the range, payoff, and timing, offers open times from your calendar, and books the appraisal. Every call is saved on the lead with a summary, a transcript, and the recording.
Miles called
9:42 PM2:14Booked
Jordan still has a loan on the car and wants a firm offer. Booked for 1:00 PM tomorrow with Marcus.
- MilesHi, is this Jordan? This is Miles, the AI assistant at Northside Motors, about your Accord.
- JordanYeah, I got your text. Is that a real offer or just a number?
- MilesIt's a range from the car's history and recent local sales. A buyer here gives you a firm number in person. It takes about 20 minutes.
- JordanI still owe on it. Is that a problem?
- MilesNot at all. We handle the payoff with your lender at the visit. Bring your loan statement. I have tomorrow at 11:00 AM or 1:00 PM.
- JordanOne works.
- MilesYou're booked for tomorrow at 1:00 PM with Marcus. I'll text you the details.
A call with its summary and transcript, as your team sees it. Shown with a sample dealership.
On the call
- Says it is AI
- The first sentence of every call says Miles is an AI assistant for your dealership.
- Handles interruptions
- Sellers can cut in, change the subject, or ask for a call back later.
- Voicemail
- No answer means a short voicemail and a follow-up text.
- Books the time
- Miles offers only times when a rep is on shift and free.
Live transfer
- To the rep on duty
- While you are open, Miles can connect the seller to a person.
- Your numbers
- Transfer to the store line with an extension, or to a rep's cell.
- Time off counts
- A rep who is off is not a transfer target.
- After hours
- When nobody can take the call, Miles says someone will call back and tells your team.
Related
Answer every seller lead, day or night.
$2,000 a month per rooftop. Everything included.